Mobile CRM, or Mobile Customer Relationship Management, is a CRM tool devised for mobile devices including smartphones and tablets.
By connecting through mobile CRM, you let your sales team access customer data through a mobile CRM app or a web-based browser with cloud CRM. A key benefit of using this CRM is to provide your sales force to access real-time data while out in the fields meeting prospects and customers.
With this CRM, field service staff, customer service employees, and sales professionals can handle customer relationships efficiently from anywhere. Let’s look exactly at why leveraging a mobile CRM strategy will be beneficial for your business.
1. Improve Productivity
As CRM allows time-saving and cost-effective functions, it increases the overall productivity of your organization. Since it provides your sales force to have quick access to the latest client information, they can offer personalized service to meet all your client’s needs.
2. Increase Sales
Organizations that leverage mobile CRM closes more sales when compared to those that don’t. According to a report, organizations that leverage mobile CRM increases their sales targets by 65%. It provide your sales reps with essential customer data, enabling them to spend less time looking for information. This enables the sales team to focus on interacting with clients and nurturing current customer relationships. This not only helps evade losing potential opportunities but can also earn new clients and boost profits.
3. Boost Conversion Rates
Another reason why mobile CRM is necessary for your business is that it benefits from getting higher conversion rates. This is made possible because mobile CRM gives your employees immediate access to client information. With such solutions, making reports, adding client interaction detail from anywhere, scheduling appointments faster, etc., is possible. All of this helps you in providing to your client’s requirements quickly, thereby leading to a higher growth rate.
4. Better Time Management
With mobile CRM, your company can also control every piece of data entered and action taken by your sales executives. Furthermore, you’ll be able to evaluate your employees’ performance by using their reports. It’ll be much simpler to track every bit of data updated and actions that are taken, thereby saving plenty of time to concentrate on other important actions.
5. Stay ahead of your competition
Most businesses have already started adopting CRM to gain an edge over their competitors. If your organization hasn’t yet done so, you’ll miss out on a lot of possibilities. Since CRM solutions for mobile devices let you stay connected with your clients from anywhere, you’ll create stronger relationships. Plus, it offers an introduction to client data on the fly, so you can give a personalized customer experience.
6. Connect the Workforce
CRM solution for mobile devices can enhance the data quality collected by your sales teams. They are more likely to forget some data if reps need to wait until they reach the workstation to update the data. However, mobile CRM enables you to refresh any new information on the go. Since it reduces the need for your employees to be present in the same place to work together, mobile CRM solutions help businesses create a more connected workforce.
7. Share and Streamline Information
CRM for mobile devices lets you to save important documents on its platform and as such, your employees never miss out on any important data. Thanks to the CRM platform, there’s no need to use multiple applications to share or open documents.
8. Manage Projects hands-on
It is almost inconceivable to handle multiple projects outside the workstation or office. But, with mobile CRM, you’ll be capable to efficiently manage projects by using your mobile. Unlike traditional CRM solutions, mobile CRM reduces the need to be in the office or workstation whenever your sales team collects new customer information. With cloud-based sharing and file storage, enables you to analyze, review, and use all documents via a single mobile application. It makes it simpler for companies to coordinate calendars, allocate resources, and run multiple projects from anywhere.
9. Gain Actionable Insights
This CRM applications are highly scalable. With them, you can streamline your sales processes and obtain actionable insights, which can be utilized to offer more personalized services to customers. Plus, it stores every detail of your customer’s history and communications with your company on the platform.
10. Secure your Employees’ lives easier
With all of the advantages CRM offers businesses, it streamlines your employees’ life considerably. It frees them from all the burdens associated with data entry. From being able to create on-demand analytics and reports to sharing and obtaining the company’s data easily and quickly from anywhere, mobile CRM is necessary for your company.
With ToDo CRM, payment is really simple as you can generate invoices at the click of a button and send them to your customers. No other software offers a true view of your customers and prospects like our effective ToDo CRM software. ToDo CRM mobile software has streamlined the development for your business from our web application to the mobile app by maintaining a good amount of web functionality for seamless navigation and easy access. All your data will be synced and lined up between the web and mobile applications. With all the CRM tools under one platform, the CRM application is nothing less than the web version of the CRM service. No more mess and confusing situations between various apps, just implement the ToDo CRM mobile application on your device and make your business tasks and work simpler and more comfortable with its potential features.
At KingsLabs Technologies, we provide standard & customized CRM solutions. An easy-to-use CRM software like ToDo available on the web & mobile app could be the resource you need to succeed in the new decade. Contact us at sales@kingslabs.com, or call us on +91 8880477700 for a free demo.